RETURN POLICY

Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window, and Actions possible

  • Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jeans, Skirt, Trousers, Bags, Frame – 7 days; Refund, replacement, or exchange
  • Lifestyle: Jewellery, Footwear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs); Home décor, Furnishing, Home Improvement Tools, Household Items) – 10 days; Refund or replacement
  • Footwear and Rest of Lifestyle – 7 days; replacement or exchange
  • Body Care and Ayurveda – 2 days; Refund or replacement
  • No Returns categories – Some products in the above categories are not returnable due to their nature or other reasons.

Part 2 – Returns Pick-Up and Processing

  • In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if a pick-up service is available at the new address
  • During pick-up, your product will be checked for the following conditions – Category, Conditions, Correct Product, name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
  • Complete Product – All in-the-box accessories, freebies, and combos (if any) should be present.
  • Unused Product- The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable)
  • Undamaged Product – The product should be undamaged and without any scratches, dents, tears, or holes.
  • Undamaged Packaging – The product’s original packaging/ box should be undamaged.
  • The field executive will refuse to accept the return if any of the above conditions are not met.
  • For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 – General Rules for a Successful Return

  • In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  • During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
  • Wrong Delivery – (Customer received delivery message, product not delivered):
  • ‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category

Returns Window, Actions Possible and Conditions (if any)

Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bags, Frame

7 days

Refund,replacement or exchange

Lifestyle: Jewellery, Footwear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)

Home décor, Furnishing, Home Improvement Tools, Household Items)

10 days

Refund or replacement

Footwear and Rest of Lifestyle

7 days

replacement or exchange

Body Care and ayurveda

2 days

Refund or replacement

No Returns categories

Some products in the above categories are not returnable due to their nature or other reasons.

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories , freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable)

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 – General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
Wrong Delivery – (Customer received delivery message, product not delivered):

‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

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